Know which accounts are at risk
weeks in advance
SuccessGuardian monitors every account 24/7 and alerts your team the moment something changes — with full context and recommended next steps.
How SuccessGuardian alerts work
Risk signal detected
SuccessGuardian monitors usage, CRM, billing, and support data in real-time across every account in your portfolio.
Alert sent to the right CSM
No broad inbox noise. The alert goes to the account owner — with full context: what changed, by how much, and for how long.
Recommended actions included
Every alert comes with suggested next steps and a direct link to the account view. No hunting, no guessing.
Intervention logged & tracked
Your CSM acts. The intervention is recorded. Leadership sees which accounts are at risk and what's being done — in real time.
Every alert, fully contextualized
No generic pings. Each alert tells your CSM exactly what changed, and what to do about it.
Catch decline the moment it starts
- Usage, login frequency, and feature depth tracked per account, per day.
- Thresholds tuned per segment — enterprise and SMB don't get the same trigger.
- Stakeholder churn flagged the moment a key user goes dark.
Alerts land with the person who owns the account
- No shared inbox. The account owner gets the alert, with the recommended next step attached.
- Escalation rules notify a manager if an alert goes unacknowledged for 48 hours.
- Every alert links straight into the account view — no hunting across tools.
Before and after
The difference between reactive and proactive CS.
Stop discovering churn on the cancellation call.
Book a demo and see how SuccessGuardian gives your team 90-day early warning on at-risk accounts.